Update: COVID-19

Coronavirus (COVID-19): A message from our Founder

Hey Mask Time Family,

It’s uncertain times right now and I know a lot of you are worried and I just wanted to keep you all updated about what we are doing about the Corona Virus situation here at Mask Time HQ, to keep all of our Mask Time customers and our Team as safe as possible.

At Mask Time we always try to look at the positives in all situations and focus on facts, we cannot control what is going on in the world at the moment but we would like to offer you some reassurance to our loyal community.

Since we are an online business, we have no physical stores and our team is small, we want to assure you that we have put in additional measures for our customers to still receive their orders. My team and I have been taking extra steps to up our own health and safety, as well as increasing the execution of our hygiene procedures.

The two courier companies we use are My Hermes and Royal Mail, both companies are now following government guidelines in health and safety, whilst shipping is still business as usual please head to their website to get the latest updates on deliveries such as signed for parcels.

Since shipping from our warehouse in Korea is taking longer than usual you may find that there may be some repeat masks from the last month as our UK stock is limited and we apologise for this, please know that we are trying our best to get our next shipment as quickly as possible so that you are able to continue your self-care routines during these strange times!

We want to stay true to our mission which is to bring the beauty of Korean skincare to your doorstep! So, we are still open and operating as usual whilst keeping a close eye on any changes to shipping regulations and we will of course keep you updated.

I want to thank you for your understanding and patience during these times, I really want to thank the support of our Mask Time family, please stay safe and look out for those around you who are less able. Our team is always around if you need to chat or ask questions so please don’t hesitate!

Sending you all my love,

Estee xx

 

 

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